1. OVERVIEW

 

Sicilian Threads (“we”, “us”, “our”) is a boutique travel and hospitality brand operated by Mangiare Plus Pty Ltd, an Australian company.  We are committed to protecting your privacy and handling your personal information with transparency, respect, and care.  

 

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, subscribe to our newsletter, or join one of our small group tours.

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By using our website or services, you agree to the terms of this Privacy Policy.

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    2. WHAT INFORMATION WE COLLECT

 

We collect only the information necessary to operate our website, manage bookings, and deliver a safe and personalised tour experience.

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2.1 Information You Provide to Us

 

This includes information you submit through our website, booking forms, email, or direct communication:

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• Full name

• Email address

• Phone number

• Postal address (if required for guest packs or documentation)

• Date of birth (for booking requirements and insurance purposes)

• Passport details (if required for tour logistics)

• Emergency contact details

• Dietary requirements

• Accessibility needs

• Relevant medical information voluntarily provided to ensure your safety

• Accommodation preferences

• Any other information you choose to share with us

 

2.2 Information Collected Automatically

 

When you visit our website, we may automatically collect:

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• IP address

• Browser type and operating system

• Referring website

• Pages viewed and time spent on the site

• Links clicked

• Date and time of access

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2.3 Cookies

 

We use cookies to improve your browsing experience, understand how visitors use our website, and remember your preferences. You may disable cookies in your browser settings, though some features may not function as intended.

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    3. HOW WE USE YOUR INFORMATION

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We use your information to:

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• Operate and maintain the website

• Process bookings and payments

• Communicate with you about your tour

• Arrange accommodation, transport, and third‑party experiences

• Ensure your safety and wellbeing during the tour

• Respond to enquiries and provide guest support

• Send newsletters or promotional updates (only if you opt in)

• Improve our services and guest experience

• Meet legal, regulatory, and accounting obligations

• Protect against fraud or unauthorised activity We do not sell or rent your personal information.

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    4. SHARING YOUR INFORMATION

 

We only share your information when necessary to deliver our services or comply with legal obligations. This may include sharing limited information with:

 

• Accommodation providers

• Drivers and transport operators

• Local guides and experience hosts

• Payment processors (Wise, PayPal, WeTravel, Airwallex)

• Email and communication platforms (Mailchimp, Google Workspace, Microsoft)

• Website hosting and analytics providers

• Accountants, legal advisors, or insurers (where required)

 

Each third‑party provider handles your information according to their own privacy policies and industry‑standard security practices.

 

We do not share your information with advertisers, affiliate networks, or unrelated third parties.

 

If our business is ever sold or restructured, your information may be transferred to the new owner as part of that process.

 

    5. INTERNATIONAL DATA TRANSFERS

 

As an Australian company operating tours in Italy, your information may be transferred between Australia, the European Union, and other locations where our service providers operate.

 

We take reasonable steps to ensure that international data transfers comply with applicable privacy laws, including the Australian Privacy Act 1988 and relevant EU data protection principles.

 

    6. SENSITIVE INFORMATION

 

We may collect sensitive information such as dietary requirements, accessibility needs, and medical information relevant to your safety.

 

We only collect this information when you voluntarily provide it and only for the purpose of ensuring your comfort, safety, and wellbeing during the tour.

 

We do not collect sensitive information unrelated to our services (e.g., political opinions, religious beliefs, criminal history).

 

    7. DATA SECURITY

 

We store and process your information using secure, reputable systems with industry‑standard encryption and access controls.

 

We take reasonable steps to protect your information from unauthorised access, loss, theft, misuse, modification, or disclosure.

 

Only authorised team members and trusted service providers have access to your information.

 

    8. DATA RETENTION

 

We retain your information only for as long as necessary to deliver your tour, provide guest support, or meet legal, accounting, or reporting obligations.

 

You may request deletion of your information at any time, subject to legal requirements.

 

    9. YOUR RIGHTS

 

Depending on your location, you may have the right to:

 

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your information

• Withdraw consent for non‑essential data collection

• Opt out of marketing communications To exercise these rights, contact us at info@sicilianthreads.com.

 

We will take reasonable steps to verify your identity and respond within a reasonable timeframe.

 

    10. CHILDREN’S PRIVACY

 

We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected such information, please contact us and we will remove it promptly.

 

    11. THIRD‑PARTY LINKS

 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

 

    12. UPDATES TO THIS POLICY

 

We may update this Privacy Policy from time to time. The “Last updated” date at the end of this page reflects the most recent version.

 

    13. CONTACT US

 

For questions about this Privacy Policy or how we handle your information, please contact:

 

Sicilian Threads (Mangiare Plus Pty Ltd)

Email: info@sicilianthreads.com

ACN: 131 127 681

Registered in Australia

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Last updated: 10 December 2025